Privacy Policy

Privacy Policy for Language Learning with Esther

Last updated: 01/01/26

Data protection registration

Language Learning with Esther is registered with the UK Information Commissioner’s Office (ICO) for the purposes of data protection. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who we are

Language Learning with Esther (“we”, “us”, “our”) is a sole trader providing French and Spanish tutoring and Coaching services from home and online.

We are the data controller for the personal information we collect and process. Our contact details are:

• Business name: Language Learning with Esther

• Email: contact@languagelearningwithesther.co.uk

• Address: 6 Cumberland Court, London Road, Tonbridge, TN10 3AL

If you have any questions about this privacy policy or how we handle your personal information, please contact us using the details above.ico.org.uk

2. Personal data we collect

We collect personal data that you provide when you contact us, register for lessons, make bookings, or communicate with us. This may include:

• Identity data: name

• Contact data: email address, telephone number, postal address

• Tutoring service data: required subject/service; lesson preferences, educational level; learning objectives; SEN; attainment; exam boards

• Communication data: messages you send us

• Payment data: payment confirmations, invoicing information

• Marketing preferences: whether you agree to receive updates or newsletters

We do not collect special category personal data (like health or ethnicity) unless you voluntarily provide it for a specific purpose (e.g., access needs).ico.org.uk

3. How we use your personal data

We process personal data to:

1. Provide tutoring services, schedule lessons, and communicate with you;

2. Respond to enquiries and customer service requests;

3. Administer payments, invoices and accounts;

4. Send you updates or marketing messages only if you have given consent.qmul.ac.uk

We will not use your personal data for purposes incompatible with these.

4. Lawful bases for processing

Under UK GDPR, we rely on the following lawful bases:

• Contractual necessity: to provide tutoring services you have requested;

• Legal obligation: to comply with tax, accounting and invoicing obligations;

• Consent: to send marketing updates if you opt-in.ico.org.uk

If we ask for consent (e.g., to receive newsletters), you can withdraw it at any time by contacting us or using the unsubscribe link.

5. Who we share your data with

We may share your personal data with:

• Service providers who help us run our business (e.g., payment processors, booking software);

• Professional advisers where necessary for legal, tax or compliance purposes;

• Legal authorities only when required by law.

We do not sell your personal data to third parties.

6. International data transfers

Some of the services we use (such as email, video conferencing, cloud storage or online forms) may involve personal data being processed outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as the use of UK-approved Standard Contractual Clauses or equivalent legal mechanisms, to protect your personal data in accordance with UK GDPR.

7. How long we keep your data

We retain personal data for as long as is reasonably necessary:

• For lesson administration and enquiries — up to 2 years after your last contact;

• For accounting and tax compliance — up to 6 years in line with UK tax law;

• If you have requested marketing communications — until you withdraw consent.

We review retention periods periodically.ico.org.uk

8. Your rights under GDPR

You have the right to:

• Access the personal data we hold about you;

• Correct inaccurate or incomplete data;

• Request deletion of your personal data (where lawful);

• Restrict or object to how we use your data;

• Withdraw consent at any time (for marketing);

• Complain to the ICO if you believe your data rights have been breached.

To exercise your rights, contact us at the details in Section 1.

You can also contact the Information Commissioner’s Office (ICO) — the UK data protection regulator — at https://ico.org.uk or by telephone if you wish to make a formal complaint.ico.org.uk

9. Cookies and website technologies

We do not use any cookies other than those strictly necessary for the functioning of this website.

10. Changes to this policy

We will update this privacy policy if our processing activities change. The latest version will always be published on our website with the date updated.